Intrapreneurship has been described as a great way to make beneficial changes to your organization. People can choose to continue with the status quo, or they can work to make a difference in the lives of themselves and others within the company. Who wants to feel empowered and recognized for their innovative and creative ideas? Who wants to make a difference? If you answered yes to these questions, then this module will help you become energized and ready to push your ideas forward. After you complete this workshop, you will have ways to get started and implement your plans.

No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing goods and services of the firm. Like many other things that depend on human interpretation, “control” means different things to different individuals. This is an introductory workshop for you, the warehouse or stockroom manager, the person in charge of what comes in and goes out of your company. You want a smooth and cost-effective operation, with enough products on hand to satisfy needs without stockpiling too much. This module will discuss all aspects of inventory management, including common terms, the inventory cycle, how to maintain inventory accuracy, and what some of the latest trends are.

Opportunities to take a regional business into the global market make it possible to strategically, smartly, and profitably accomplish more than you can by staying local. To prepare, you need to set your business up for success by being open to learning, to applying new ideas, and to continually reviewing how you can create success in the global market. Topics such as trade financing, regulatory considerations, international business planning, sustainability, and much more are included in this three-day module. The materials here are well suited for small and medium sized business leaders as they prepare to take their company into the global marketplace.

Wouldn’t it be nice to be your own boss, work on your own schedule, and make money doing something that you’re passionate about? Millions of people around the world are living that dream and running their own business. This three-day module will teach you the basics of entrepreneurship. You’ll consider if entrepreneurship is right for you and learn the basic steps of creating your own business. At the end of the module, you’ll have a solid foundation to start your entrepreneurial journey.

As the global Internet population continues to grow, electronic commerce is growing as well. By the end of 2015, e-commerce is expected to generate over $400 billion annually. This huge market encompasses traditional e-commerce, as well as m-commerce (which is growing faster than any other sector) and location-based e-commerce. This two-day program will teach entrepreneurs how to develop, market, and manage an e-commerce business, giving them a crucial advantage in today’s competitive market.

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This one-day module will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day module is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Companies everywhere, no matter what their industry, can benefit from the principles of continuous improvement with Lean. Whether they adopt a very formal process or commit to something less structured, they can follow its principles and improve their bottom line by reducing wasted time and resources. This module is designed for learners who have completed the pre-requisite Lean Process Improvement module, and perhaps have been involved in implementation of its principles in their workplace. It is the ideal next step along the path of learning and creating a workplace culture committed to continuous improvement.

Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This two-day module will walk you through the process of event management, from the beginning stages of planning, to the final touches (like decorations, food, and music). While this module is specifically for corporate event planning, the elements here can also be applied to more personal event planning. Essentially, we’re creating an effective and well-planned design that is ready for implementation and can be used over and over again.