A Structured Approach to Capacity Building

These modules are not standalone training products.

They are building blocks that can be combined into structured capacity-building programmes aligned with organizational objectives.

Soft skills are the essential bridge between strategy and performance. In international development projects, strengthening leadership, communication, and organizational effectiveness is key to achieving sustainable results.

This catalogue presents 180 training modules designed to support capacity-building components in institutional and organizational development programmes.

Select the training modules that match your needs — or build a tailored capacity-building programme

Filter by learning field and duration

Learning Field
Duration (Days)
colleagues holding a piece of paper shaped as a human brain

Emotional Intelligence

Training Duration: 1 Days

Training Fields: Personal development

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships.

Overview

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life. We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This one-day module will help you develop your emotional intelligence.

Module Value

This module supports capacity-building programmes by strengthening individual and team performance in institutional and organizational contexts. It can be adapted to public sector institutions, international development projects, and corporate environments, and integrated into broader reform or performance improvement initiatives.

Learning Objectives

  • Understand what emotional intelligence means
  • Recognize how our emotional health and physical health are related
  • Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
  • Understand the different emotions and how to manage them
  • Create a personal vision statement
  • Understand the difference between optimism and pessimism
  • Validate emotions in others

Core Content Areas

  • History of emotional intelligence
  • Emotional intelligence defined
  • EI blueprint
  • Optimism
  • Validating emotions in others
  • Understanding emotions
  • Setting your personal vision

Practical Applications

  • Case-based discussion
  • Guided exercises
  • Group reflection
  • Action planning for workplace application

A candidate waiting for his turn in a job interview

Getting Your Job Search Started

Training Duration: 1 Days

Training Fields: Personal development

While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown.

Overview

While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. Whether you are already in the midst of a job search or just thinking about it, this workshop will help you to determine what your skill set is made up of, the kind of work that is important and realistic to include in your search, and how to get started. Today’s job market is not the same as it was even five years ago. Knowing where to go, who to talk to, and the opportunities that are available will help to shift you from someone who dreams about having a job, to someone who has the job they always wanted.

Module Value

This module supports capacity-building programmes by strengthening individual and team performance in institutional and organizational contexts. It can be adapted to public sector institutions, international development projects, and corporate environments, and integrated into broader reform or performance improvement initiatives.

Learning Objectives

  • Describe their skills, values, and beliefs about work and looking for opportunities.
  • Demonstrate an understanding for the types of work available and where to go for more information.
  • Recognize the differences and benefits available through career coaches, counselors, and mentors.
  • Apply different approaches to job searching, such as networking and tapping into the hidden job market.

Core Content Areas

  • Change and transitions
  • The important stuff
  • Skill and ability
  • Vocation and strategy
  • Resources
  • The job market
  • Invite your network
  • Ready, set, goal!
  • Thinking unconventionally to get what you want
  • Getting things moving

Practical Applications

  • Case-based discussion
  • Guided exercises
  • Group reflection
  • Action planning for workplace application

A manager feeling stressed at his office

Stress Management

Training Duration: 1 Days

Training Fields: Personal development

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood.

Overview

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day module explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.

Module Value

This module supports capacity-building programmes by strengthening individual and team performance in institutional and organizational contexts. It can be adapted to public sector institutions, international development projects, and corporate environments, and integrated into broader reform or performance improvement initiatives.

Learning Objectives

  • Understand that stress is an unavoidable part of everybody’s life
  • Recognize the symptoms that tell you when you have chronic stress overload
  • Change the situations and actions that can be changed
  • Deal better with situations and actions that can’t be changed
  • Create an action plan for work, home, and play to help reduce and manage stress

Core Content Areas

  • Defining stress and how it affects us
  • What is stress about?
  • Building a solid foundation
  • Mental strategies
  • Stress at work
  • Time management tips
  • Stress at home
  • Drainers and fillers

Practical Applications

  • Case-based discussion
  • Guided exercises
  • Group reflection
  • Action planning for workplace application

A colleagues having a discussion

Building Your Self-Esteem and Assertiveness Skills

Training Duration: 1 Days

Training Fields: Personal development

A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself.

Overview

A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In this one-day module, you will discover some techniques that can dramatically change how you feel about yourself, and how you approach the world to get the things that you want.

Module Value

This module supports capacity-building programmes by strengthening individual and team performance in institutional and organizational contexts. It can be adapted to public sector institutions, international development projects, and corporate environments, and integrated into broader reform or performance improvement initiatives.

Learning Objectives

  • Recognize that you have worth and are worthy of happiness
  • Develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns
  • Learn how to turn negative thoughts into positive thoughts
  • Learn how to make requests so that you get what you want
  • Set goals that reflect your dreams and desires and reinforce healthy patterns

Core Content Areas

  • What is self-esteem?
  • Improving self-esteem
  • Building self-esteem
  • Increasing our self-esteem
  • Esteemed confidence
  • The power of thought
  • Ask for what you want
  • Create what you want

Practical Applications

  • Case-based discussion
  • Guided exercises
  • Group reflection
  • Action planning for workplace application

Employees working in office

Promoting a Marketing Webinar

Training Duration: 1 Days

Training Fields: Private sector, Sales & Marketing

Webinars are an affordable and effective tool for connecting with your staff, customers and your online community.

Overview

Webinars are an affordable and effective tool for connecting with your staff, customers and your online community. As someone who already has the skills to create webinars — from the structure and content to how to use webinar platform technology — you are ready to join the thousands of companies and entrepreneurs using webinars to promote their products and grow their revenue. This module focuses on the essential steps to promoting a marketing webinar that connects with your target audience and generates your desired results.

Module Value

This module supports capacity-building programmes by strengthening individual and team performance in institutional and organizational contexts. It can be adapted to public sector institutions, international development projects, and corporate environments, and integrated into broader reform or performance improvement initiatives.

Learning Objectives

  • Define the marketing objectives of a webinar.
  • Create an attendee avatar to connect with the target audience.
  • Create and use a lead magnet to support registration.
  • Develop a promotion strategy aligned with the ideal participant profile.
  • Explore the potential of joint ventures in webinar promotion.
  • Create a practical webinar marketing calendar.

Core Content Areas

  • The Webinar
  • The Participant
  • Lead Magnets
  • Promotion Strategy
  • Joint Ventures
  • Landing Pages
  • Re-Evaluating

Practical Applications

  • Case-based discussion
  • Guided exercises
  • Group reflection
  • Action planning for workplace application

A team thinking about social media marketing plan

Marketing with Social Media

Training Duration: 2 Days

Training Fields: Private sector, Sales & Marketing

Social media remains an evolving aspect of our daily lives in addition to being a part of our businesses.

Overview

Social media remains an evolving aspect of our daily lives in addition to being a part of our businesses. This two-day module is designed for people who have some familiarity with social media already. Participants will learn to develop a social media marketing plan as a part of their overall marketing strategy, determine who should be on their team, and choose how they will measure what is taking place. In addition, we will explore some of the major social media sites and look at how specialty sites and social media management tools can take their social media marketing to the next level.

Module Value

This module supports capacity-building programmes by strengthening individual and team performance in institutional and organizational contexts. It can be adapted to public sector institutions, international development projects, and corporate environments, and integrated into broader reform or performance improvement initiatives.

Learning Objectives

  • Describe the value of social media to their marketing plan
  • Create and launch a social media marketing plan
  • Select the right resources for a social media marketing team
  • Define how to use social media to build an internal community
  • Use metrics to measure the impact of a social media plan
  • Manage difficult social media situations
  • Describe features of some of the key social media sites, including Facebook, LinkedIn, and Twitter
  • Decide whether a blog adds value to a social media plan
  • Speak about specialty sites and social medial management tools
  • Stay on top of social media trends and adjust their plan as the online world evolves

Core Content Areas

  • What is social media?
  • Understanding the marketing mix
  • Developing a social media plan
  • Building your social media team
  • Using social media to build internal communities
  • Analyzing your impact with metrics
  • Keeping on top of the trends
  • Damage control
  • Using Facebook, LinkedIn, and Twitter
  • Building a blog or vlog (including using YouTube)
  • Using specialty sites (e.g. Pinterest and Yammer)
  • Using social media management tools
  • Launching your plan

Practical Applications

  • Case-based discussion
  • Guided exercises
  • Group reflection
  • Action planning for workplace application

Team sticking sticky note on the board during marketing training

Marketing for Small Businesses

Training Duration: 2 Days

Training Fields: Private sector, Sales & Marketing

Marketing is about getting your business known and building your position within the marketplace. Small businesses don’t always have a big budget for marketing, so they have to do things a little differently than big bus

Overview

Marketing is about getting your business known and building your position within the marketplace. Small businesses don’t always have a big budget for marketing, so they have to do things a little differently than big business in order to grow their presence, increase results, and meet business goals. This two-day workshop will help small business owners and managers develop their marketing message, create a marketing plan, and apply the right strategies.

Module Value

This module supports capacity-building programmes by strengthening individual and team performance in institutional and organizational contexts. It can be adapted to public sector institutions, international development projects, and corporate environments, and integrated into broader reform or performance improvement initiatives.

Learning Objectives

  • Describe the essential elements of a marketing plan, no matter the size of the business
  • Apply tools and strategy to create a marketing plan that supports the growth of their small business
  • Use six steps to create, implement, and review a marketing plan
  • Leverage the best of Internet and social media marketing

Core Content Areas

  • Marketing for small business
  • Elements of a successful marketing message
  • The marketing cycle in small business
  • Marketing strategies
  • Implementing your plan
  • Internet marketing basics

Practical Applications

  • Case-based discussion
  • Guided exercises
  • Group reflection
  • Action planning for workplace application

An employee smiling happily in front of the results charts

Marketing and sales

Training Duration: 1 Days

Training Fields: Private sector, Sales & Marketing

A small marketing budget doesn’t mean you can’t meet your goals and business objectives. You just have to be more creative in your marketing tactics.

Overview

A small marketing budget doesn’t mean you can’t meet your goals and business objectives. You just have to be more creative in your marketing tactics. This one-day module will show you how to get maximum exposure at minimum cost. You will learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line.

Module Value

This module supports capacity-building programmes by strengthening individual and team performance in institutional and organizational contexts. It can be adapted to public sector institutions, international development projects, and corporate environments, and integrated into broader reform or performance improvement initiatives.

Learning Objectives

  • Recognize what we mean by the term “marketing.”
  • Discover how to use low-cost publicity to get their name known.
  • Know how to develop a marketing plan and a marketing campaign.
  • Use their time rather than their money to market their company effectively.
  • Understand how to perform a SWOT analysis.

Core Content Areas

  • Defining marketing
  • Recognizing trends
  • Doing market research
  • Strategies for success
  • Mission statements
  • Brochures
  • Trade shows
  • Developing a marketing plan
  • Increasing business
  • Saying no to new business
  • Advertising myths
  • Networking tips

Practical Applications

  • Case-based discussion
  • Guided exercises
  • Group reflection
  • Action planning for workplace application

A manager sending a business email through his laptop

Introduction to E-Mail Marketing

Training Duration: 2 Days

Training Fields: Private sector, Sales & Marketing

E-mail marketing is here to stay, and knowing how to do it well is essential for marketers as well as small business owners, coaches, and consultants.

Overview

E-mail marketing is here to stay, and knowing how to do it well is essential for marketers as well as small business owners, coaches, and consultants. In this two-day workshop you’ll learn the essentials of planning, creating, and delivering exceptional e-mail marketing campaigns that support your overall marketing strategy. After this workshop, you will be able to reach more clients and potential clients through your efforts at being an e-mail influencer.

Module Value

This module supports capacity-building programmes by strengthening individual and team performance in institutional and organizational contexts. It can be adapted to public sector institutions, international development projects, and corporate environments, and integrated into broader reform or performance improvement initiatives.

Learning Objectives

  • Apply the concepts of e-mail marketing to grow the influence and reach of a business
  • Analyze the different applications of e-mail marketing
  • Select a campaign strategy that will help you increase your reach
  • Apply a defined strategy to get the best out of every e-mail campaign
  • Track and analyse the results of an e-mail campaign

Core Content Areas

  • Getting to Know E-Mail Marketing
  • Setting Up Your Audience
  • The Tools
  • Designing Your Campaign Strategy
  • Crafting Messages for Each Campaign
  • Good Habits Get Optimal Results
  • What to Write
  • Subject Lines and Action Calls
  • If It Doesn’t Get Measured, It Can’t Be Counted
  • Test Driving

Practical Applications

  • Case-based discussion
  • Guided exercises
  • Group reflection
  • Action planning for workplace application

Looking to strengthen your capacity-building initiatives?

I support organizations in designing structured, results-oriented programmes tailored to their context.

A detailed catalogue of training modules and customised capacity-building programmes is available upon request.